Fino Hotels Group

Fino Hotels Group promises easy and reliable online hotel booking with our best rate guarantee program at Fino Hotels.com.

If you find lower rates on another booking site, we will match the lower price and give you another 20% discount from the rate. Please find how to submit a claim as below.

This program is not applying for the worldwide websites of Best Western Hotels and franchise hotels as follows:

Best Western worldwide websites

• https://bestwestern.com
• https://bestwestern.jp

Franchise hotels

• Best Western Rembrandt Hotel Tokyo Machida
• Best Western Tokyo Nishikasai
• Best Western Tokyo Nishikasai Grande
• Best Western Yokoyama

How to Submit

Applicable Booking

In case you find a lower rate being advertised by another booking site within 3 hours after making reservation on our official site.

Application Deadline

Within 24 hours from booking on our official site. (the booking which made on the date of check-in date is not applicable)

Conditions of application

The rates should be under the *same conditions (*see below).
The guest has to stay with the original booking which was made at our official site.

Best Rate Guarantee is applicable under the same set of condition with details as below

• Hotel Name
• Rate Plan (benefits, amenities, additional services, etc.)
• The total amount should be all inclusive of consumption tax and service charge
• Room type and room category
• Number of guests including children and infants
• Period of stay / Date of arrival & departure
• Check-in/out time on the booking confirmation
• Method of the payment (settlement at the hotel, advance purchase, etc.)
• Cancellation policy (advance purchase, non-cancelable, unchangeable, etc.)

How to submit

After checking the above conditions, please contact the hotel directly by e-mail.
When you email us, please include the items and details as below. And please attach a screenshot of the comparison booking site.

Subject of the e-mail:

Best Rate Guarantee

Contents of the e-mail:

[Applicant Information]

• Name of Applicant
• Phone Number

[Reservation Information]

• Name of the Hotel
• Lead guest name (Full Name)
• Reservation Number
• Date of Stay

[Comparison site information]

• Name of booking website
• URL where the rate displays

• *Please attach a screenshot that shows the same rate/plan name on the comparison booking site.
  (The screenshot shows the total amount including consumption tax and service charge.)
• We may not be able to respond if you submit an application without the necessary information described or no attachments.

Out of the Guarantee

Please note that the Best Rate Guarantee does not apply to the following occasions:

• The rates which are not publicized such as Corporate Rates and Group Rates
• The rates are on the auction sites and joint purchase
• The rates that fluctuate depending on the exchange rate such as foreign currency display
• The special rates (including point coupons, etc.) that do not involve the hotel side, such as limited-time sales and campaigns conducted on other companies’ internet sites, limited plans for those site members, etc.
• The rates that do not involve the hotel in the sales amount, such as sales by travel agencies (arranged travel, etc.)
• The rates that cannot be reserved on the internet site, such as bookings accepted only by telephone
• Package rates including facility use, transportation, meals other than the accommodation